PivotalPoint.io

Privacy Policy

Your privacy matters to us. Here's how we protect your data across our applications.

Last Updated: 2025-01-08

1. Who We Are

PivotalPoint OÜ
Harju maakond, Tallinn, Kesklinna linnaosa, Estonia
Email: Contact Form

We develop AI-powered applications that help businesses and individuals leverage artificial intelligence effectively.

2. What We Collect

We collect minimal data to provide our services:

Category Details Purpose
Account info Name & email address (optional account) or anonymous authentication Sync subscriptions across devices, restore purchases, customer support
App usage Sign tapped, button presses, in-app screens Improve features, fix bugs
Device info Device model, OS version, language, country Analytics & push notifications
Crash logs Anonymous stack traces Diagnose app crashes
Purchases Store / receipt ID for subscription products Verify subscriptions
Push token (optional) Random identifier from Apple/Google Deliver app notifications

We do not collect: phone number, contacts, photos, precise GPS location, or voice recordings.

3. How We Use Your Data

  • Provide core features including AI-powered functionality
  • Synchronise data across devices using your account
  • Analytics & diagnostics (aggregated, never sold)
  • Send notifications (if you opt-in)
  • Customer support (respond to queries tied to your account)

User Messages: Conversations are typically transient and not stored long-term unless required for service functionality.

4. Third-Party Services

Service Purpose Shared Data
Firebase (Google) Analytics, crash reporting, push tokens Device ID, events
Firebase Auth Account creation, service personalization Name, email, hashed UID
Apple / Google IAP Subscription processing Transaction receipts
Vertex AI Generates Irma's responses via secure API Chat messages (processed by Google's Vertex AI, not stored permanently)

All services operate under their own privacy policies and comply with GDPR/CCPA.

5. Legal Bases (GDPR)

  1. Performance of a contract – to deliver paid subscription features
  2. Legitimate interests – analytics, fraud prevention, support
  3. Consent – push notifications and marketing emails (never spam)

6. Your Rights

    Usage Limits: Different service tiers may have varying usage limits and features.

  • Service Delivery – personal information enables customized experiences
  • AI Features – messages processed by AI services for intelligent responses
  • Withdraw consent – unsubscribe from emails at any time

Use our privacy contact form with your account email to exercise rights.

7. Data Retention

Data Type Retention
Name & email While account is active + 1 year (for tax & fraud audit)
Analytics events 14 months (Firebase default)
Crash logs 90 days
Purchase receipts While subscription active + 1 year
Push tokens Until you disable notifications

8. Children's Privacy

Faux-roscope is rated 9+ / PEGI 7.

We do not knowingly collect data from children under 13. Parents may request deletion by emailing us.

9. International Transfers

Servers are in the EU (Belgium) and USA.

We rely on Standard Contractual Clauses (SCCs) for any EU→US transfers.

10. Changes to This Policy

Major updates will be communicated 14 days before taking effect through our applications or website.

Privacy Questions?

Questions about our privacy practices? Contact us below:

We're here to help with any privacy concerns.